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    Subscription Policy

    Last updated: July 2026

    1. Subscription Overview

    Viscacare, operated by Gewardz Media Ltd (trading as Gewardz Health), offers a paid subscription that unlocks premium healthcare navigation tools for travellers, expats, students, and families worldwide. By subscribing, you agree to the terms outlined in this policy.

    2. Pricing

    Subscription pricing is available at viscacare.com. Prices may be updated periodically. You will be notified of any changes at least 30 days in advance. Continued use of the service after a price change constitutes acceptance of the updated pricing.

    3. Minimum Commitment & Billing

    All subscriptions carry a minimum commitment of 6 months. You will be billed monthly from your start date. You may cancel at any time, but you remain liable for any remaining monthly payments within the 6-month minimum term. This does not affect your separate 14-day statutory right of withdrawal — see our Terms of Service (section 4) for how the 14-day cooling-off period works.

    After the 6-month minimum term, your subscription continues automatically on a rolling monthly basis — you will continue to be billed each month unless and until you choose to cancel.

    4. What's Included

    Your subscription gives you full access to:

    • Doctor Access: Online consultations with qualified doctors, available daily. Consultation hours are displayed in GMT/BST in line with UK, Irish, and European standard times.
    • AI-Powered Healthcare Assistant: Healthcare navigation and guidance, available 24/7.
    • Country Healthcare Profiles: Healthcare system guidance for 170+ countries and territories.
    • Side-by-Side Country Comparison: Compare healthcare systems across multiple destinations.
    • Travel Health Resources: General travel health guidance and destination information to help you prepare.
    • 24/7 Dashboard: Your personalised health dashboard, travel checklists, and saved information, accessible at any time.
    • Family Coverage: All features extend to registered family members at no extra cost.

    5. Billing Cycle

    Subscriptions are billed monthly, on the same date as your initial sign-up. Payments are processed automatically via your chosen payment method through Stripe. If your billing date does not exist in a given month, you will be billed on the last day of that month.

    We do not store full payment card details on our servers.

    6. Cancellation

    You may cancel at any time. If you cancel during the 6-month minimum term, you remain liable for the remaining scheduled monthly payments in that term, which will be collected as normal. Your separate 14-day statutory cooling-off right is unaffected — see our Terms of Service.

    If you cancel within the 14-day cooling-off period after using one or more online Doctor visits, a fee of €39 per visit used applies (see Terms of Service, section 4).

    After the 6-month minimum, your subscription will continue to renew monthly and you will continue to be billed — unless you choose to cancel. You may cancel at any time via your Profile page within the app.

    Please note:

    • Cancellation takes effect at the end of your current billing cycle.
    • You retain full access to all features until the end of your paid period.
    • The current month's payment is non-refundable. No further billing will occur after cancellation is confirmed.

    7. Refund Policy

    Outside your 14-day statutory cooling-off right (see Terms section 4) and your statutory remedies for non-conforming services or digital content (Irish Consumer Rights Act 2022, UK Consumer Rights Act 2015 and applicable EU law), payments that have been processed are non-refundable. This includes:

    • Monthly fees already charged.
    • Partial months where cancellation occurs mid-cycle.
    • Any months within the 6-month minimum commitment period.

    Nothing in this policy limits your rights under mandatory consumer protection law in your country of residence. Once cancellation is confirmed, no further charges will be made. For any billing concerns, please contact us at hello@viscacare.com.

    8. Service Availability & Free Tier

    Your subscription gives you full access to all premium features, including Doctor Access. If your subscription ends or is cancelled, your account will be automatically downgraded to the free tier.

    On the free tier, Doctor Access and premium features will no longer be available. You will retain access to general platform content and country information.

    • Doctor Access: Available to subscribers daily — hours displayed in GMT/BST within the app.
    • AI Healthcare Assistant & Dashboard: Available to subscribers 24/7, subject to scheduled maintenance.
    • Healthcare Guides & Country Information: Available on both paid and free tiers, 24/7.

    We reserve the right to perform scheduled maintenance with reasonable advance notice.

    9. Free Tier

    When your subscription ends, your account reverts to the free tier. Your account data is retained for 12 months. You may request a copy of your data or full deletion at any time by contacting hello@viscacare.com. You may re-subscribe at any time, subject to then-current pricing and terms.

    10. Governing Law

    This Subscription Policy is governed by and construed in accordance with the laws of Northern Ireland, United Kingdom.

    If you are a consumer resident in the European Union, the European Economic Area, the United Kingdom or Switzerland, this choice of law does not deprive you of the protection afforded by mandatory provisions of the law of the country in which you are habitually resident (Rome I, Article 6). You may also bring proceedings in the courts of your country of residence.

    11. Terms & Conditions

    This policy should be read alongside our full Terms & Conditions, available at viscacare.com/terms.

    12. Contact

    For any subscription or billing enquiries: hello@viscacare.com