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    Subscription Policy

    Last updated: July 2026

    1. Subscription Overview

    ViscaCare, operated by Gewardz Media Ltd (trading as Gewardz Health), offers a paid subscription that unlocks premium healthcare navigation tools for travellers, expats, students, and families worldwide. By subscribing, you agree to the terms outlined in this policy.

    2. Pricing

    Subscription pricing is available at viscacare.com. Prices may be updated periodically. You will be notified of any changes at least 30 days in advance. Continued use of the service after a price change constitutes acceptance of the updated pricing.

    3. Minimum Commitment & Billing

    All subscriptions carry a one-time minimum commitment of 90 days. This period runs for 90 days from the day your membership starts and includes your 14-day free trial and 14-day cooling-off period. It applies once only at the start of your membership — it does not renew, reset or repeat at any later point. You will be billed monthly from the end of your trial. You may cancel at any time, but you remain liable for any remaining monthly payments within that initial 90-day period. This does not affect your separate 14-day statutory right of withdrawal — see our Terms of Service (section 4) for how the 14-day cooling-off period works.

    Once the initial 90 days have passed, your subscription simply continues on a rolling monthly basis — you will continue to be billed each month unless and until you choose to cancel, and no further minimum term applies.

    Pausing your membership. Once your initial 90-day minimum period has ended, you may pause your membership for one, two or three months instead of cancelling. While paused you are charged a reduced holding fee of €5 / £5 per month(in the currency of your membership) in place of your full monthly price. This fee covers the secure storage and continued safeguarding of your health record. While your membership is paused, access to the member app — including Ask Mia and online Doctor booking — is closed. Your full membership and full access resume automatically at the end of the pause period at your usual monthly price, and no new minimum period applies. You may restart or cancel at any point during the pause from your Profile page. Loyalty rewards already earned are retained; new rewards do not accrue while paused and the count resumes from the same point.

    4. What's Included

    Your subscription gives you full access to:

    • Doctor Access: Online consultations with qualified doctors, available daily. Consultation hours are displayed in GMT/BST in line with UK, Irish, and European standard times.
    • AI-Powered Healthcare Assistant: Healthcare navigation and guidance, available 24/7.
    • Country Healthcare Profiles: Healthcare system guidance for 170+ countries and territories.
    • Side-by-Side Country Comparison: Compare healthcare systems across multiple destinations.
    • Travel Health Resources: General travel health guidance and destination information to help you prepare.
    • 24/7 Dashboard: Your personalised health dashboard, travel checklists, and saved information, accessible at any time.
    • Family Coverage: All features extend to registered family members at no extra cost.

    5. Billing Cycle

    Subscriptions are billed monthly, on the same date as your initial sign-up. Payments are processed automatically via your chosen payment method through Stripe. If your billing date does not exist in a given month, you will be billed on the last day of that month.

    We do not store full payment card details on our servers.

    6. Cancellation

    You may cancel at any time. If you cancel during your initial 90-day minimum period, you remain liable for the remaining scheduled monthly payments in that period, which will be collected as normal. Your separate 14-day statutory cooling-off right is unaffected — see our Terms of Service.

    An online Doctor appointment costs €44 (Ireland) or £45 (United Kingdom) at any time, including during the trial — reduced to €39 / £40 automatically while our launch offer runs. We do not charge any cancellation, exit or fair-use fee. If you cancel within the 14-day cooling-off period, the only amount payable is the standard price of any online Doctor appointment you already used (see Terms of Service, section 4).

    Once your initial 90 days have passed, your subscription will continue to renew monthly and you will continue to be billed — unless you choose to cancel. No further minimum period applies at any stage. You may cancel at any time via your Profile page within the app.

    Please note:

    • Cancellation takes effect at the end of your current billing cycle.
    • You retain full access to all features until the end of your paid period.
    • The current month's payment is non-refundable. No further billing will occur after cancellation is confirmed.

    7. Refund Policy

    Outside your 14-day statutory cooling-off right (see Terms section 4) and your statutory remedies for non-conforming services or digital content (Irish Consumer Rights Act 2022, UK Consumer Rights Act 2015 and applicable EU law), payments that have been processed are non-refundable. This includes:

    • Monthly fees already charged.
    • Partial months where cancellation occurs mid-cycle.
    • Any months within your initial 90-day minimum period.

    Doctor appointment fees. If you cancel a Doctor appointment more than one hour before its start time, the appointment fee is refunded automatically to the card you paid with, and normally appears within a few days. Appointments cancelled within one hour of the start time, or missed, are not refunded, because the Doctor's time can no longer be offered to someone else. Appointments booked using an included appointment have no fee to refund; the included appointment is used at the point of booking.

    Nothing in this policy limits your rights under mandatory consumer protection law in your country of residence. Once cancellation is confirmed, no further charges will be made. For any billing concerns, please contact us at Iain@viscacare.com.

    8. Service Availability & Free Tier

    Your subscription gives you full access to all premium features, including Doctor Access. If your subscription ends or is cancelled, your account will be automatically downgraded to the free tier.

    On the free tier, Doctor Access and premium features will no longer be available. You will retain access to general platform content and country information.

    • Doctor Access: Available to subscribers daily — hours displayed in GMT/BST within the app.
    • AI Healthcare Assistant & Dashboard: Available to subscribers 24/7, subject to scheduled maintenance.
    • Healthcare Guides & Country Information: Available on both paid and free tiers, 24/7.

    We reserve the right to perform scheduled maintenance with reasonable advance notice.

    9. Free Tier

    When your subscription ends, your account reverts to the free tier. Your account data is retained for 12 months. You may request a copy of your data or full deletion at any time by contacting Iain@viscacare.com. You may re-subscribe at any time, subject to then-current pricing and terms.

    10. Governing Law

    This Subscription Policy is governed by and construed in accordance with the laws of Northern Ireland, United Kingdom.

    If you are a consumer resident in the European Union, the European Economic Area, the United Kingdom or Switzerland, this choice of law does not deprive you of the protection afforded by mandatory provisions of the law of the country in which you are habitually resident (Rome I, Article 6). You may also bring proceedings in the courts of your country of residence.

    11. Terms & Conditions

    This policy should be read alongside our full Terms & Conditions, available at viscacare.com/terms.

    12. Contact

    For any subscription or billing enquiries: Iain@viscacare.com